Clear expectations protect every support relationship.

Users must provide accurate information, keep account access secure and use the platform lawfully. A parent or guardian should manage requests for a learner who cannot enter into these terms independently.

Tutoring, mentoring, coaching and registration guidance are collaborative support services. Outcomes depend on participation, circumstances and third-party decisions, so VowSupport cannot guarantee academic results, employment, promotion, registration approval or another specific outcome.

VowSupport may explain requirements, help organise evidence, review drafts and prepare candidates for professional discussions. Clients remain responsible for their own work, evidence and declarations. VowSupport does not fabricate evidence or complete work dishonestly.

Provider profiles, availability and rates are confirmed during booking. VowSupport may recommend or reassign a provider when needed for suitability, safety, quality or availability. Cancellation and rescheduling terms should be provided before a paid booking is confirmed.

Prices, package terms, payment timing and any refund conditions are presented before purchase or in a written programme proposal. A booking request is not a confirmed paid appointment until VowSupport issues confirmation.

VowSupport materials, brand assets and platform content remain protected intellectual property unless stated otherwise. Users may use supplied resources for their own support journey but may not resell, republish or distribute them without permission.

Harassment, fraud, impersonation, unlawful content, attempts to bypass platform security, misuse of provider information and dishonest academic or professional conduct are prohibited and may result in access being suspended.

VowSupport may improve, replace or temporarily suspend features and may use preview data in clearly identified demonstration areas. Reasonable steps will be taken to protect confirmed bookings and communicate material service changes.

Raise service concerns promptly so the team can review the booking, communication and relevant records. These terms are intended to operate under the laws of South Africa, subject to rights that cannot legally be excluded.