Personal information deserves clear, responsible handling.

We may collect identity and contact details, organisation information, service preferences, support goals, booking information, platform activity, messages, payment references and technical information needed to operate and secure the service.

We use information to respond to enquiries, match users with relevant support, manage bookings and accounts, deliver resources and programmes, communicate service updates, improve platform quality, maintain records and meet legal or operational obligations.

Where a learner is not legally able to provide valid consent, a parent or guardian should submit the request and remain involved in account, booking and communication decisions. We aim to collect only information reasonably needed for the support journey.

Information may be shared with authorised VowSupport team members, selected tutors, mentors, coaches or registration advisors, GoalVow group support functions, and vetted technology or payment providers where this is necessary to deliver the requested service. We do not sell personal information.

We use reasonable organisational and technical safeguards and restrict access according to role. Information is retained only while needed for the purpose collected, legitimate operational records, dispute handling or applicable legal requirements, then securely deleted or de-identified.

You may ask to access, correct or delete personal information, object to certain processing, withdraw consent where consent is the basis, or ask how information has been used. Some records may need to be retained where law or a legitimate operational requirement applies.

The platform may use essential cookies for sessions and security, and privacy-conscious analytics to understand page performance and service interest. Optional analytics or marketing technologies should be activated only with the appropriate notice and choice.